Don't Forget About Real Customer Service - [read]
Social media has given us a great way to reach new people, but once you have them – take care of them. Each point of contact is a chance for you to win them over again and get them talking about your company. - smallbiztrends.com

How Moms and Teens Spending Habits Have Changed - [read]
How the recession has changed the shopping habits of teens and "digital moms" and how retailers can compensate. - blog.shop.org

Peek Inside James Alan Salon with Matthew Faifax - [read]
Sometimes great salon owners rise through the ranks of stylist before transforming their talents into salon ownership. Not so for Matthew Farifax, owner of James Alan Salon. He took a much more roundabout way of getting there. - salonservicesnw.com.com

The Business of Beauty: Eufora Salon Owner's Think Tank
Eufora CEO, Don Bewley, leads this open discussion of salon owners and managers as they come together to learn how to be strong leaders, retain and inspire their staffs, find financial success and triple retail sales.

Salon Services | Renton
Sunday, October 18, 2009 from 9 AM - 4 PM

Spokane (Location TBD)
Monday, October 19, 2009 from 9 AM - 4 PM

Contact your sales consultant for more information at 800-251-4247.

10 Reasons Why Your Team Hates You - [read]
Your team hates you. Really. They do. They hate their boss (you) but they just won't say so because they like getting paid. But when they go home at night, they spill their bile about their taskmaster of a boss who does nothing but drive them crazy (isn't that what you do too?). If you don't start fixing some of these behaviors, you might end up with a mutiny on your hands.
- thoughtleadersllc.blogspot.com

It's Simple: Happiness = Profit - [read]
Happiness is not a soft skill, it is a profit driver. Studies show that happiness is tied to profit by more than 93 percent. If you invest your leadership time and energy in creating a positive work environment and adopting a strengths-based management approach, you will increase employee engagement and happiness. An investment in happiness will yield a high return and will translate into higher profitability. - managesmarter.com

5 Ways to Make Good Employees Even Better - [read]
What kind of relationship helps develop well-mannered, courteous, knowledgeable, and thoroughly impressive employees who inspire client loyalty and referrals?- openforum.com

The Right Way to Delegate - [read]
Delegating work effectively requires a system provides meaningful support. Some tips for doing so include first making a firm decision to delegate work, choosing the right person for each task, setting expectations and providing recognition.
  - thecustomercollective.com

Jump Start Idea: 'Tis the Season (to be Spooky)
Tap your creative side in October! Reach out to clients with a Halloween or Fall Harvest Party offer including Costume Makeup or Costume Party Makeovers for clients and their kids. Turn the idea into an event by holding a Costume Makeup Class. Combine your service offer or event with cosmetics, hair and skin care retail offers. Creating events now gives you a perfect jumping off point for the upcoming holiday season to showcase your holiday retail and gift certificates, ensuring that clients know your salon is a great gift resource. You just might get more treats for yourself in the salon this month! - 12monthsofmarketing.net

Client Appreciation-Centered Marketing - [read]
Tom Lotrecchiano and his partner, Joe Schmidt, started ‘Canvas on Demand’ in 2003.  Last year, they grew 40%; this year, they will grow another 30%.  When asked how they’ve been so successful despite the recession, Tom replied: “We’ve decided to ignore the recession and strategize for growth.”  Specifically, their success is due to marketing programs centered on customer involvement and appreciation. - openforum.com