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| Customer Service Plan of Attack Holidays are approaching so now is the time to make sure all hands are on deck and the salon team has customer service on the brain. To ensure clients are getting the most out of their visits, call a pre-holiday team meeting and put these 10 customer service points into play. behindthechair.com |
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| At Starbucks, Baristas Told No More Than Two Drinks Amid customer complaints that the Seattle-based coffee chain has reduced the fine art of coffee making to a mechanized process with all the romance of an assembly line, Starbucks baristas are being told to stop making multiple drinks at the same time and focus instead on no more than two. Does your salon and Starbucks have anything in common? How often do your stylists start a service only to be hurried or pulled away when their next client arrives? Read how Starbucks is incorporating new procedures to decrease errors and encourage efficiency and quality. online.wsj.com |
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| Four Start-up Tops From "The Social Network" The movie is a fictionalized account of how Facebook started and aside from its entertainment value there are a few important lessons from the film that can help you succeed in your tech career -- especially if you're living the start-up life. online.wsj.com |
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| Controlling Your Emotional Energy Have you ever noticed that when you are focused on something that is exciting, you can get by with less sleep and feel great? At the same time, have you noticed that when you are discouraged and depressed, you feel worn out and can sleep forever? Take control of how you feel by controlling what you think about. www.littlethingsmatter.com |
