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Meet Our Team: Celia Hacker and Aja Pound, Lakewood Showroom Coordinator
Posted 07-21-2010 11:44 am

 

Celia is the Senior Showroom Coordinator in Lakewood

How long have you been in the beauty industry? 15 years. I started in 1995 as the delivery driver!

What did you do before this? Many different positions always in customer service related positions.

How does your past experience benefit your clients? I started working in a family-owned business at the age of 11. Customer service was the first and most important thing we were taught. I believe that our clients know this from the minute they walk into the Lakewood showroom.

What is your favorite thing about your job? The relationship that I have with our customers - I have worked with many of them for 15 years!

If you weren't doing this, what would you be doing? If I were not doing this it would be something dealing with music or landscaping, two of my favorite things!

What's your favorite product and why? Brocato Swell Volume Gel Mousse. When blow drying with a round brush it is the best product for adding volume to my fine limp hair. Finish with Tri's Covert Control Hairspray!

What would people be surprised to learn about you? How absolutely terrified I am to get up in front of people and present or talk or sing or anything!

When you come to our Lakewood Showroom, it is always a warm, safe, friendly & happy place to be!

 

Aja is the secondary Showroom Coordinator in Lakewood

How long have you been in the beauty industry? About 7 years. I have an AAS in Esthetic Sciences from Clover Park Tech

What did you do before this? I managed a laser clinic in downtown Seattle.

How does your past experience benefit your clients? I have worked in the industry as a medical esthetician, so I have a clinical background to help clients understand the physiology behind skincare, and how the products effect and benefit the skin.

What is your favorite thing about your job? Getting the meet all the lovely people!

If you weren't doing this, what would you be doing? Probably something in marketing or promotions

What's your favorite product and why? LOVE, LOVE, LOVE the Eufora Beautifying Serum! It's like Windex for Greek people! Not only is it great for your hair - you can use it for any kind of scratch, pimple, eczema or cut. The healing power of Aloe Vera is amazing!


What would people be surprised to learn about you? I'm totally a Battle Star Galatica fan!


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Meet Our Team: Cari Capelouto, Bellevue Showroom Coordinator
Posted 07-21-2010 11:32 am

How long have you been in the beauty industry?
I have been in the industry for 17 years.

What did you do before this?
Before this I was selling skincare and hair products to medical spas, plastic surgeons, and hospitals. And prior to that I was with Nordstrom, as a Beauty Director and trainer.

How does your past experience benefit your clients?
My past experience comes into play because of my strong customer service background. I love the fact they we have exclusive products which makes us have a point of difference. I am knowledgeable in haircare, color application and skincare.

What is your favorite thing about your job?
My favorite thing about this job is meeting new people everyday, and hoping they tell someone else about our great products and customer service.

If you weren't doing this, what would you be doing?
I would still be in the cosmetic industry that is my passion.

What's your favorite product and why?
My favorite product is the Moroccanoil Shine Spray. It smells fantastic and everyone I show it to sees the added shine that they get! It works!

What would people be surprised to learn about you?
I have a passion for sports - I play a lot of tennis. I also enjoy cooking and entertaining.

When you visit the Belleuve Showroom, you will always find a friendly welcoming environment, well stocked with great merchandise!


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Meet Our Team: Londa Vaughn, Spokane Showroom Coordinator
Posted 07-19-2010 7:36 pm

How long have you been in the beauty industry? Did you go to beauty school?
Although my 3 and a half years with Salon Services is technically my first time in the beauty industry, my last career as the buyer/manager of a cancer boutique was also as much about beauty as it was about health. At "The Essential Woman Boutique." I spent my days laughing and crying with courageous women of all ages. I realized the power of outside beauty towards healing inside and out. Wigs, breast prosthesis, hair growth products, special skin care products to help with the chemo side effects, all contributed to a woman's recovery. Look good, feel better! It was so rewarding to be a part of that.

Miss LondaWhat did you do before this?
Before the cancer boutique, I was first a Housewares buyer (it is possible to be a successful buyer of cookware and small appliances without ever actually cooking anything in my life, a record I still proudly hold)! Then a Store Manager for one of the classiest and oldest department stores in Spokane - The Crescent.

How does your past experience benefit your clients?
For over 100 years The Crescent believed that their customers deserved the best of everything - the best product and the best customer service. In the late 1800's most of Spokane burned to the ground in a horrible fire, just as the spared Crescent Department store was about to open it's doors. They opened on schedule, but took very little money. Most everyone was given merchandise, so the town could heal and rebuild. Now that is customer service! That is what the Spokane Salon Services team offers - the very best of customer service!

What is your favorite thing about your job?
I LOVE my job! It is so much fun to build relationships with such creative and eclectic people. I feel our customers really appreciate Salon Services, our products, and our "above and beyond approach" to customer service. I love to learn from our stylists, they teach me something everyday. The owners and the team at Corporate are always finding "NEW" lines and fun items, things that really set us apart of other supply houses.

If you weren't doing this, what would you be doing?
I am so fortunate to be able to earn a living by going to a job that I love every day. For me there is no daily grind, no boredom. Lots of challenges that keep me busy and use my creative side. I work for a company that respects and appreciates the contribution I make. I am very happy here...tho' wintering in Mexico sounds good also. I'm a big fan of the Margarita!

What's your favorite product and why?
Youngblood and Dermalogica for sure! Bamboo Lash! For my hair, I love Kevin.Murphy's Born.Again system, Moroccanoil shampoo and conditioner are awesome, Tri's Brite Lites spray shine and Eufora's Elevate Hairspray!

What would people be surprised to learn about you?
That I'm a scooting Reverend! I ride with a gang of scooter people called the Minions. I also am a wedding officiant and love to do weddings, commitment ceremonies and vow renewals!


We know that time is money to our customers. We offer our stylists the luxury of calling, faxing, or emailing their order to us. We fill it, ring it up, and meet them at the door with it. It saves them so much time. We take pride that our showroom does not have the warehouse look of most beauty supply houses. We try to create a shopping experience that goes beyond just the basics.


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Meet Our Team: Brandi Masters, Renton Showroom Coordinator
Posted 07-19-2010 7:25 pm

How long have you been in the beauty industry? Did you go to beauty school? If so, where?
I Graduated from Cascade Beauty School in Nov 2009. I also went to NW Esthetics Inst. In Bellevue and received a license in Esthetics and Nails in 1996.

What did you do before this?
I have been in beverage sales and account management for the last 13 or so years, starting at Coca- Cola, then Budweiser, lastly selling wine in chain grocery stores. I also have been a Bartender for 10 years off and on, fun job with great tips.

BrandiHow does your past experience benefit your clients?
I have been through extensive training all different categories. This makes me kind of a chameleon when it comes to handling situations and a diverse set of personalities. I can work with just about anyone.

What is your favorite thing about your job?
Working with customers all day. I'm a big people person and if there isn't anyone in here to talk to, you will probably find me talking to myself! (I'm serious I do it all the time)

If you weren't doing this, what would you be doing?
I would be in sales with some other company and doing hair on side.

What's your favorite product?
Elevate Hairspray by Eufora

What would people be surprised to learn about you?
I AM 35!! Have a son who is 6 (Jaden) and I play the drums been playing for 13 years.

Come down and see me at the Renton showroom and we can sniff products together and play in the makeup.

Cheers!!


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Meet Our Team: Sandy Pentzer, Boise Showroom Coordinator
Posted 07-19-2010 7:17 pm

How long have you been in the beauty industry? Did you go to beauty school? If so, where?
Many members of my family are in the beauty industry. My mom is retired, but I remember sitting in my mom's shop as a little girl in Oakley, CA watching her put rollers in, teasing, teasing and teasing! My sister does hair in NC and my step brother does hair in GA. He was also a contestant on a reality show. So although I did not go to beauty school, it is in my blood.

For the record, I went to BSU -  go Broncos!

What did you do before this?
Medical Research, Retail Sales, Office Administration

How does your past experience benefit your clients?
I take ownership in my position! So many people look at their job as just a "job", but when you have ownership, you can provide so much more to your clients. Positivity, honesty, reliability, and top notch customer service equal happy customers!

SandyWhat is your favorite thing about your job? My customers and the chance to use lots of awesome products!

If you weren't doing this, what would you be doing?
Something sales related, something with the public - making a difference in the world!

What's your favorite product and why?
Wow, really only one? KM Hydrate.Me.Wash & Rinse - because it makes my hair feel so good!

What would people be surprised to learn about you?
That I hate bugs. I have a fear of them.

Once a customer comes in to our showroom for the first time, they will back! Our showroom rocks!


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